1. Introduction: about the survey
In the context of the Golden Book project, the European Commission has run a survey inviting everyone who has used an e-Procurement platform as a bidder to contribute to the Golden Book of e-Procurement good practices. The objective was to collect information on:
- What is important to the users of e-Procurement platforms in the bidder role; and
- How the e-Procurement platform(s) the bidders have used meet their expectations
After more than 1 month, the survey has now officially been closed and the results are very interesting. This post aims at summarizing the main insights that were gained.
2. The survey results shows Enthusiasm and Engagement for the Golden Book
e-Procurement platforms users from all around Europe were particularly engaged in sharing their needs and expectations and collaborating in the e-Procurement Golden Book of Good Practices.
Number of respondents: 936 people from 25 different countries responded to our end-user survey, with the majority of the respondents coming from Europe.
The respondents are composed of a large majority of 804 private companies, and some respondents from public administrations, e-Procurement platforms or non-profit organisations.
3. The survey results confirm the Relevance and Usefulness of the Golden Book
The results of the survey show trends confirming the need for a Golden Book and will help the European Commission identifying major gaps, valuing and prioritising future best practices. Please find below our main findings:
The majority of respondents are SMEs: The majority of the 804 private companies who answered the survey are small- or medium-sized enterprises (SMEs).
The survey confirms barriers for the use of e-Submission: This graph shows the number of respondents who indicated using electronic submission for a specific % of their tenders. The U-shape of the graph tends to confirm the presence of barriers for the use of e-Submission.
Majority of respondents use few platforms: Most respondents only use one or two platforms. This could suggest that central e-Procurement platforms receive more tenders per call than platforms belonging to individual contracting authorities.
Several e-Procurement platforms’ features present major areas for improvement.
Our survey aimed to determine which features of e-Procurement platforms are the most or least valued by the end-users. By aggregating the answers of all our respondents, we obtained the following ranking:
End-users prefer affordability and ease of use over security and post-award functionalities.
We also obtained information on how well the features were implemented in e-Procurement platforms, according to the end-users. This information was mapped to the value awarded to the features by the end-users to identify areas for improvement.
Features in the lower left quadrant are poorly implemented but not valued. Features in the upper right are highly valued and generally well implemented. In the lower right quadrant are features which are valued by end-users but poorly implemented. These features constitute the biggest areas for improvement for e-Procurement platforms in Europe, according to the surveyed end-users.
These results will be used to validate the findings of the Golden Book study on e-Procurement. Additionally, the list of Good Practices featured in the Golden Book will be selected based on their potential for improvement identified in the survey.
For more information about the Golden Book and the results of end-user survey, join us at the Seminar on Electronic Procurement organised by the European Commission on 14 December.